What shipping method do you use?
Do you ship out the order the same day?
Can I request a later shipping date?
Are there any shipping restrictions on gift baskets during the
summer months?
How long will it take to receive a package shipped via
Ground?
Is the delivery date guaranteed?
What days are orders picked up and
delivered?
Does the pick-up day count towards the delivery
date?
How much will the shipping cost?
Can you ship wine anywhere in the U.S.?
Are there any other restrictions on the wine
baskets?
What size are the wine bottles in your
baskets?
Do you offer shipping insurance?
What if you run out of inventory for an
item?
How do you package the baskets for
shipping?
Do recipients have to sign for their
packages?
What happens if nobody is home to sign for a package requiring a
signature?
What about shipping to P.O. Boxes, Hospitals and
Hotels?
Are all types of delivery methods available to all locations in
the U.S.?
Do you ship internationally?
What happens if I enter the wrong shipping
address?
Can I track my shipment?
Will my information be sold to or shared with third
parties?
What shipping methods do you offer?
We ship all our gift baskets via Ground and Express delivery services. Your
options are Ground (1 to 5 business days, depending on location) or Express
(guaranteed to arrive in 3 days, 2 days, overnight or on Saturday). We also
offer hand deliveries upon request for the local NY and NJ metro area.
Top Do you ship out the order same
day?
We will ship any basket same day if we receive the order before 3 P.M. EST,
Monday-Friday (except for legal holidays). We will make every effort to ship
baskets received after 3 P.M. Eastern time same day, as well. Our last Ground
pickup is approximately 4:00 P.M. EST.
Top Can I request a later shipping
date?
Yes. During checkout, you have the ability to specify the date you want your
gift basket delivered, in the "Special Instructions" section of the checkout process.
Top
Are there any shipping restrictions on gift baskets during
the summer months?
Yes, self-imposed ones. We want every gift basket we make to look as
beautiful upon receipt as it was when it left our facility. So, we reserve the
right to substitute items, like chocolates, with items of equal or greater value
which are less likely to melt or otherwise be compromised, when we feel it is
necessary.
Top How long will it take to
receive a package shipped via 1-5 Business days to Home or Business?
As we ship from New Jersey, most Ground shipments going to the Northeast will
be delivered on the next business day. Shipments going to the Mid-Atlantic
states usually arrive in 2 business days, the South and Midwest within 3-4
business days, and the West Coast in 5 business days. Alaska and Hawaii take
longer for delivery and can cost more as shipping destinations. Ground service
does not guarantee the date of delivery - all delivery times are estimated. For
details, please click on the color-shaded 1-5 business day to Home and Business
Ground delivery transit times map.
Top Is the delivery date
guaranteed?
Packages going Express (Overnight, Saturday, 2-day or 3-day) are guaranteed
to arrive on time.
Top What days are orders picked up
and delivered ?
Trucks pick up from our facility every business day. Express and Ground
packages are delivered every day except Sundays and legal holidays. Saturday
delivery is available in certain areas, for an additional delivery fee.
Top Does the pick-up day count
towards the delivery date?
No, the pick up/shipping day does not count when calculating the delivery
transit times. Saturdays, Sundays and legal holidays are not calculated in the
delivery times either.
For example, a package you order on Friday before 3 P.M. Eastern to go to
California will be picked up from our facility that same day, but the 4-5 days
for delivery are counted from Monday.
A package you order on Friday after 3 P.M. Eastern to go to California may
not leave our warehouse until Monday. In that case, the business days are
counted form Tuesday.
Top How much will the shipping
cost?
The cost of shipping depends on the delivery option you choose. For Ground,
there is a flat rate of $9.95 anywhere in the country. For Express, the shipping
cost is based upon the type of service requested (overnight, 2-day or 3-day),
the weight and size of the package and its destination. The cost of shipping
will be calculated upon checkout for each item ordered. There is a $3.95 fee for
an adult signature on all wine shipments.
Top Can you ship wine anywhere in
the U.S.?
We can ship wine to most states. Unfortunately, we cannot ship wine to a
number of states, due to specific regulations in those states. The list of
restricted states may change from time to time.
At present, the restricted states are:
Indiana, Kentucky, Maryland,
Massachusetts, Pennsylvania, Tennessee and Utah.
We are happy to substitute Imported Sparkling Cider or additional gourmet
foods in baskets going to states where wine shipment is prohibited. We will
adjust the price of the basket, if necessary.
Top Are there any other
restrictions on the wine baskets?
You must be 21 years of age or older to purchase or receive a wine basket
from us.
You should also know that title to, and ownership of, all wine and/or spirits
purchased on this site passes from M&M Wines Corp. (M&M) to the
purchaser in the State of New Jersey and the purchaser takes all responsibility
for the shipping it from New Jersey to his/her home state. By arranging for
transportation of the wine, M&M is providing a service to, and acting on
behalf of, the purchaser. By utilizing this service, the purchaser is
representing that he/she is acting in a fashion compliant with his/her local and
state laws regarding the purchase, transportation and delivery of wine and/or
spirits. The purchaser represents that he/she has obtained any required
permission, paid any required fees, is working through properly licensed
intermediaries where required, is legally entitled to take possession of wine
and is legally entitled to take quantities ordered and once again affirms that
he/she is at least 21 years of age.
Top
What size are the wine bottles in your baskets?
All of our wines come in standard 750ml bottles, unless indicated
otherwise.
Top
Do you offer shipping insurance?
Our gifts are automatically insured against loss and damage during transit at
no extra cost to you.
Top What if you run out of
inventory for an item?
While we try our hardest to make sure that doesn't happen, from time to time
we may be temporarily out of stock on a basket or a product. If that happens, we
will substitute it with an item of equal or greater value.
Top How do you package the baskets
for shipping?
All items in our gift baskets rest in an attractive packing material called sizzle pack. The gift baskets are then shrink wrapped, bowed with ribbon, blanketed within a cocoon of environmentally friendly air bag material and carefully placed in a shipping box. Our protective packaging process meets or exceeds shipping requirements.
Top
Do recipients have to sign for
their packages?
It depends. For wine baskets, the recipient, or someone else over 21, must
sign for the package. For all other baskets, a signature is not officially
required, but the delivery driver does have the discretion to insist upon a
signature, if the driver feels it is unsafe to leave the package unattended
(i.e. an apartment building with no doorman).
Top
What happens if nobody is home to sign for a package
requiring a signature?
The driver will leave a note at the location, informing the recipient that a
delivery attempt has been made and giving instructions on how the recipient can
make ensure they get the package delivered on the next business day. The driver
will make 3 delivery attempts before returning the package to us. If you are
sending a wine basket and are not sure if anybody will be home to sign for it,
we strongly suggest you ship the basket to a work address, or to an address
where somebody over 21 will be there to sign for it. Sometimes, we may not be
able to re-route packages in transit. If the package has been returned to us, we
will re-ship it at a fee of $15. If you opt not to reship, we will refund the
cost of the original basket, less a 15% restock fee.
Top What about shipping to P.O.
Boxes, Hospitals and Hotels?
Sorry, we cannot ship to a P.O. Boxes - therefore, we cannot accept any
orders going to such an address. We require street address or Rural Route number
address.
Hospitals - We generally do not recommend sending gift baskets to a patient
in a hospital, unless you are certain the patient will still be in the hospital
on the day the package is to be delivered. We are not responsible if the patient
is no longer there when the basket arrives, if the basket gets misplaced within
the hospital, or if the hospital staff fails to deliver the gift to the
patient's room. It is a much safer bet to send the basket to the person's home
and have a relative bring it to the hospital. Please keep in mind, with current
trend of shorter maternity stays, baby gift baskets being sent to a hospital
usually need to be sent Overnight.
Hotel - We ask that you be absolutely sure the recipient will still be in the
hotel when your gift arrives. We are not responsible if the guest is no longer
at the hotel when the basket arrives, if the basket gets misplaced within the
hotel, or if the hotel staff fails to deliver the gift to the guest.
Top Are all types of delivery
methods available to all locations in the U.S.?
No. If the package is going to a remote rural area, one or more of the
Express delivery options may not be available. If that occurs, we will contact
you immediately.
Top Do you ship
internationally?
We are happy to ship spa baskets or baby baskets to Canada or Puerto Rico,
but they must be shipped either 2nd day Express or Overnight Express. There is
an additional fee of $50 for customs and duties. We do not ship wine out of the
country.
Top
What happens if I enter the wrong shipping
address?
That's a problem. We routinely monitor the shipping status of all our
packages and will often troubleshoot if we discover we have been given an
incorrect or incomplete address.
If we are able to get the basket re-routed while in transit, there will be a
$10.00 re-route fee.
If we are unable to get the basket re-routed while in transit, the basket
will be returned to us. We will then attempt to correct the mistaken address and
re-ship it to the proper destination (that's where the recipient's phone number
comes in especially handy). There is a $15.00 re-ship fee.
Top
Can I track my shipment?
You can check on the status of your gift basket order anytime in two different ways.
Registered Members can go to "My Account" and click on "View Order History".
Members and non-members alike can log onto www.fedex.com, go to "track", then "track by tracking number" and paste in the tracking number.
If you have any questions, please do not hesitate to call us at (800) 691-0059 or email us at customerservice@winebasket.com.
Top
Will my information be sold to or shared with third
parties?
Absolutely not. At winebasket.com, we respect the privacy of our customers;
we will not provide our customer information to any third party without
consent.
Top
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